# Solving hospitality recruitment problems

Financial literacy, including understanding income and expenses, is critical. David notes a stigma within the hospitality sector that often views roles as transient rather than career-focused. San Carlo has taken steps to shift this perception, emphasising employee wellbeing and offering initiatives like Stream to support their staff.

Hospitality

1000 Employees

### Benefits offered

- Pay
- Track
- Claim
- Financial Coach
- Rewards
- Workplace Savings

## "They can look forward to a holiday which otherwise they might not have been able to afford."

### The impact of offering Stream

David Donnelly, Group Head of Human Resources at San Carlo, shared valuable insights into the company’s journey with Stream’s financial wellbeing platform. The platform was introduced to empower employees with financial tools and services, fostering better financial awareness and aiding in solving business challenges.

> **"I've learned a lot more about financial wellbeing, particularly in the last 24 months, about having a good and acute understanding of your own financial awareness."**

David highlighted that financial literacy, including understanding income and expenses, is critical. He noted a stigma within the hospitality sector that often views roles as transient rather than career-focused. San Carlo has taken steps to shift this perception, emphasising employee wellbeing and offering initiatives like Stream to support their staff.

> **"I think flexible tools like Stream allow us to offer more shifts, so if people are struggling a little, we can nurture things in a way that will allow them to look after their own financial wellbeing."**

The introduction of Stream has also allowed employees to manage their finances better, enabling them to save for the future or cope with busier periods like Christmas without falling into financial difficulties.

> **"With the build tool, they were able to start setting aside some money... ultimately for their own financial wellbeing."**

David reflected on the broader impact of these initiatives, stating that they’ve fostered loyalty and gratitude among employees. He shared stories of staff thanking him for the positive difference the platform has made in their lives, helping them plan for holidays or other goals.

> **"A number of employees have come to me several times, thanking me for bringing this benefit."**

In closing, David urged other businesses to prioritise employee wellbeing, especially in challenging times, and to consider the comprehensive benefits of financial tools like Stream.

> **"I would advise any business to take it very seriously and see what they can do, and most importantly, speak to the people."**

## Related Resources

[Hospitality\ Helping Travelodge employees save over £1 million\ Travelodge, a leading hotel chain with over 600 locations, prioritises the wellbeing of its 13,500 employees through its strategy 'Better Me'. They introduced Stream to support this strategy, with transformative results across the business.  \ Nov 7, 2024\ 3 mins](https://stream.co/en/client-stories/travelodge)

\ Hospitality\ 88% of employees feel more positive\ Implementing Stream and empowering employees with a flexible pay cycle has enabled them to evolve with the times and the expectations of job-seekers, which makes it easiest to attract talent in a competitive market.\ Nov 6, 2024\ 4 mins](https://stream.co/en/client-stories/88-of-employees-feel-more-positive)

[Hospitality\ More than a 'nice-to-have'\ The challenges of traditional payroll systems, particularly when employees transition between jobs, which can lead to long waits for their first payment. Stream addresses this issue by providing flexible access to earned wages, which has been used responsibly by their staff.\ May 31, 2023\ 2 mins](https://stream.co/en/client-stories/more-than-a-nice-to-have)